Change Management:

Executive Briefing
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Description:The Change Management Briefing is a half-day presentation designed to enhance candidates’ existing appreciation of the processes involved in managing change within any large organisation. Change Management is considered in the very widest sense of the term; while change is often at least partly driven by IT, Change Management processes are generic and can be applied to all change, not just that which is IT-related.

Change is uncertain, resource intensive, generates conflict and crosses organisational boundaries. The Change Process of moving from the Current State through the Transition State to the Future State is a complex and messy one, regardless of how small the change may be. People often do not embrace change and prefer to keep things as they are rather than face change in their behaviour, attitudes and beliefs. Successful Change is hindered by “over the top” analysis, targets being too tight, inflexible procedures, expectations of quick delivery, the effect of career moves by key people and failure to recognise changes in work patterns. This presentation sets out and illustrates the main aspects of Change Management Process as they affect all organisational and functional development.
AudienceThis Briefing is suitable for general Business Managers/Directors, Project/Programme Managers and IT Managers/Directors. All of these need a high-level view of the issues surrounding Change Management and how maximum business benefit can be attained – and organisational disruption minimised – from application and use of recognised processes directed at orderly organisational development through change.
DurationHalf-day
ObjectivesOn completion of this Briefing, delegates will:

- Have a new perspective on Change Management and a high-level view of the constituent processes and business implications.
- Be aware of the main pitfalls encountered in managing all change and of available counter-strategies.
- Have insight into how the ideas, processes and techniques presented might be applied to the benefit of their organisation.
        
Briefing Content:
        
Why Change?
Factors Driving Change.
The Rush to Change.

The Nature of Change.
What is Change?
Resistance to Change.
Workshop.

Dimensions of Change
Organization.
People.
Process.
Technology.
Products.
Politics.
Workshop.

The Response to Change.
Comfort Zone.
Individual Reaction to Change.
Cycle of Individual Response.
Workshop.

The Change Process.
Objectives.
Change Process & Models.
Pre-Requisites to Change.
The Change Process.
Organisational Phases.
Change vs Project Management.

Tools & Techniques.
Communications.
Champions and Sponsors.
Engagement.
Having a Plan.
Resources.
Time Frames.
The Process.
Management Planning.
Execution.
Workshop.

Why Change Programs Fail.
The Rush to Change.
Insufficiently-felt Need For Change.
Critical Mass Not Formed.
Lack of Vision & Means of Realisation.
Undercommunicating the Vision.
Not Removing Obstacles.
Short-Term Wins.
Declaring Victory too Soon.
Culture.
Systemic Dimension of Change.
Rationalistic Bias.
The Pointing Finger.
Coping with Messiness of Change.
Workshop.

Summary Examples.
IT Change.
Right-Sizing.
Department Merger.

Close.
      
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