| Description: | This intensive instructor led course leads to the highest possible level of Accreditation available in the world of IT Service Management, the globally recognised Managers Certificate (The ITIL® ‘Red Badge’).
The course covers the entire scope of v2 of the IT Infrastructure Library (ITIL®) Service Delivery and Service Support publications.
The entire course is comprised of the following modules:
Module 1 - 4 day Service Support Module
Module 2 – 4 day Service Delivery Module
Module 3 – 1 day Revision Day Module
Module 4 – 2 day examination Module
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| Who will benefit from this course? | Anyone working in IT Services who wishes to develop a deep and detailed knowledge of the ITIL® best practice framework.
Anyone who is involved in designing and / or implementing Best Practice solutions for IT Service Management;
Those who have responsibility for the on-going management and delivery of IT Services;
Those who need to manage the procurement of IT Services.
This course is suited for anyone who wishes to develop his or her career by attaining the highest level of certification possible within the realm of IT Service Management.
The only prerequisite for this course is that delegates must hold the ISEB ITIL® Foundation Certificate (if a prospective delegate has not passed this qualification, Trigraph can provide this as part of the overall Managers Certificate ‘package’).
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| Prerequisites | To attend this course you must have passed the ITIL Foundation course. |
| Examination & Qualification | The examination board is the Information Systems Examination Board (ISEB), which is a part of the British Computer Society (BCS)
The qualification gained is the internationally recognised ISEB Managers Certificate in IT Service Management (ITIL®)
There are two 3 hour written examinations for this course (taken on consecutive days).
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| Duration | Total of 8 days classroom.
One full day exam preparation
Two x half day examinations |
| Key Learning Objectives | Attendance on this course will enable participants to:
· Develop practical skills in the design, implementation and management of an ITIL® process framework
· Develop a deep understanding of the key principles and terminology used within ITIL® and IT Service Management?
· Understand the key IT Service Management processes, roles and responsibilities and the interfaces between them
· Detail the costs and benefits of an ITIL® based approach to Service Management
· Anticipate the practical issues associated with an ITIL® implementation and develop strategies to address them
· Pass the ISEB Managers Certificate examination
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| Key Features of Trigraph ITIL Managers Course | 1. Accelerated Timescale
At Trigraph we appreciate the difficulty you have in taking time away from the office to attend training. For this reason we provide this course in an accelerated schedule, and we have reduced the overall time you are required to attend by 2 days.
2. Exam Preparation
At Trigraph we recognise that one of the primary reasons for individuals taking this course is to gain the accreditation and achieve the qualification. Unfortunately the failure rate for non Trigraph candidates taking this examination is very high, and currently runs at approximately 50% (with those achieving passes with Distinctions only accounting for approximately 8% of candidates)!
Unlike other training providers we recognises the reality of this situation, and the way our course is taught addresses this – we not only teach the course material (the syllabus), we also teach candidates how to pass the examination.
Specifically:
· We provide a comprehensive Revision Day for all candidates approximately one week before the examinations. Unlike our competitors this Revision day is not simply a repetition of the topics covered in the courseware. Rather it is an in-depth breakdown and analysis of the Case Study, which forms the basis of 65% of the questions in the examination (this Case Study is released by the examination board two weeks before the examinations).
· During the actual course we provide individual sessions on examination technique (how to identify key words, using the appropriate answer format etc), and revision technique (what and how to revise).
· During the course we ensure that all delegates are provided with the opportunity to sit 16 practice examination questions, which are marked to the examination standard, and full feedback provided to enable delegates to improve.
By doing all of the above we do far more than simply teach a course, instead we thoroughly prepare candidates for the examinations and give them the best possible chance of success.
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