| Description: | This entry-level 3-day course provides an excellent introduction to the latest version (version 3) of the IT Infrastructure Library (ITILฎ).
It covers all of v3 Lifecycle, including Service Strategy, Design, Transition, Operation and Continual Service Improvement.
It also provides the opportunity to gain a highly respected, and valuable industry recognised qualification. The course duration is 3 days, with the formal examination scheduled for the afternoon of day 3.
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| Audience | This course is suitable for all levels of IT Staff.
It is a non-technical course and is suitable for non-IT staff whose effectiveness would be enhanced by a greater awareness and understanding of best practices in IT service management.
It is especially beneficial for those individuals who have responsibility for designing and / or implementing Best Practice solutions for IT Service Management.
This course is suited for anyone who wishes to develop his or her career by attaining a formal qualification in IT Service Management (and who might wish to go on and study for higher level qualifications in this field).
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| Examination & Qualification | The examination board is the Information Systems Examination Board (ISEB), which is a part of the British Computer Society (BCS)
The qualification gained is the internationally recognised ISEB Foundation Certificate in ITIL
The examination is a one-hour 40 question multiple examination (65% required to pass)
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| Objectives | Attendance on this course will enable participants to:
Understand the key principles and terminology used within ITIL version 3
Understand why ITIL become so important today
Describe the key IT Service Management processes, roles and responsibilities and the interfaces between them
Explain the key benefits of an IT Service Management based approach to Service Management
Describe some of the practical issues and costs associated with an IT Service Management implementation
Pass the v3 Foundation Certificate examination
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