| Purpose: | This course teaches students about interpersonal communication styles and techniques through interactive exercises. Students learn how to use communications techniques (e.g. negotiation, nonverbal communication, feedback) effectively to communicate with individuals who hold different positions in an organization; including peers, supervisors, subordinates, and customers/vendors.
Promoting ideas, handling negotiations, and dealing with human resource issues are also covered along with identifying an organization's culture and exploring ways to take advantage of a cultural network.
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| Suitable for: | Any individuals interested in learning effective communication techniques in a business environment
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| Course Objectives: | Identify the elements that influence first impressions, build rapport and establish credibility with others
Build positive relationships
Provide positive and constructive feedback in a business setting
Identify supervisor types and different techniques to deal with them
Identify the guidelines for communicating with colleagues
Appropriate steps to apologize to a subordinate and tactics to refuse a subordinate's request
Respond to customer's complaints
Identify a proper way to reject a vendor's contract without rejecting the vendor
Determine the nature of an organization's culture and roles in a cultural network
Use the cultural network to your advantage and the elements that affect interpersonal communication
Identify the ways in which managers can build a positive culture
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