Home  |  Training & Briefings  |  Our Services  |  Book Online  |  Useful Links  |  Testimonials  |  Biographies  |  Jobs  |  Blog  |  Contact Us Executive Briefings & Courses Project, Programme & Risk Management Series Business Process, Lean Six Sigma & Quality Management Series IT Governance, Service Management & Technology Series Management / Personal Skills Series Simultrain - the PM simulator Project Management Services Project Management Project StartUp & Initiation Managing Projects Project Mentoring Service Project Assessment / Healthcheck Project Risk Management Developing Business Requirements Short Project Engagements Simultrain - the PM simulator Other Training Services Managed Training Services Training Needs Analysis          TenStep Ireland Latest TenStep tip of the week in relation to Project Managment Newsletter Submit your email and receive our monthly newsletter          Managing & Resolving Conflict One day course Download as a PDF Document [154KB]        "Absolutely excellent presentation. Felt very comfortable in asking questions and I learned a lot about conflict and strategies for the future."          Objective and Aim In the increasingly pressurised environment we find ourselves in, it is important to have the skills to deal effectively with conflict. This one day course will equip you with the skills to manage and deal with the various types of conflict. This intensive 1-day course is suitable for anyone who needs to learn the essential skills of conflict resolution. You will gain an understanding of how and why conflict happens and you will learn specific skills to handle or manage conflict in a productive way. You will learn about conflict resolution styles and effective techniques for intervention. You will learn a structured approach to prepare for and manage conflict situations and understand the essential part played by good communication. Duration One day          Course Content:          Introduction Conflict will always exist - examples The two types of conflict Situation conflict – positive, argumentative, idea generating Personal conflict – negative, personal, bitter, divisive Differences between diversity, culture and conflict Personal Conflict Why managers are temped to avoid conflict situations Why ‘leave them to sort it out’ - does not sort it out Why unresolved conflict tends to escalate Why fighting, yielding and avoiding do not work We cannot eliminate conflict – we can manage conflict Resolving Conflict The secret to conflict resolution – nip in bud Using the DRIVE model to resolve conflict Affect of conflict on careers Using the 4 Rs to confirm conflict resolution Arranging individual meetings with conflictees Arranging joint meeting with conflictees Obtaining agreement and following it up Mediation and Arbitration Why mediation is a high growth industry Mediation versus court cases ADR (alternative dispute resolution) Use of mediation in Ireland How mediators resolve conflict Difference between mediation and arbitration Future of Conflict Management Why conflict is forecast to increase Employers using ICMS (informal conflict management system) Appointment of ICMS contacts Increasing use of in-house mediation Using coaching skills to curtail conflict Closure top of page          Some up & coming courses PMP Exam Preparation May 21-23          ITIL® Foundation May 23-25          Building & Running a PMO May 25          Practical Project Management May 28-29          Winning Presentations May 29          MS Project Essentials May 30-31          Lean Six Sigma - Green Belt certificate Jun 6-8, 27-29          PRINCE2® Foundation & Practitioner course Jun 11-15          LEAN Six Sigma Introduction course Jun 11-12          Certified ScrumMaster Jun 19-20          Management of Risk Practitioner Certificate (M_o_R®) Jul 9-13          Business Continuity Management / Disaster Recovery Oct 24          Six Sigma Black Belt Please call us          Twitter Follow us on Twitter                          Phone: Dublin 01-6390050; Cork 021-4944888; Limerick 061-400444; Galway 091-501901  |  Fax:+353-1-8101929  |  Email: info@trigraph.ie  |  Powered by: go2web          Trigraph Professional Services, Main Office: 12 Lower Hatch Street, Dublin 2, Ireland.